Email us - a person answers
Whether it's a delivery issue, a refund request, a question about whether Level 1 even applies to you, or you're stuck on an assessment question - just write. No ticket system, no bots. During the founder period, the person who builds your package is the person reading your email.
support@level1ready.com
WE TYPICALLY RESPOND WITHIN 1 BUSINESS DAY
Common things we help with
Didn't get your questionnaire or package
Your questionnaire link arrives within 1 business day of purchase, and your full package within 5 business days of submitting it. Anything missing or late - email us and check your spam folder while we look.
Refunds
14 days from purchase, full refund, no questions asked. One email does it; refunds land back on your original payment method within 5-10 business days.
Level 1 or Level 2?
If you're not sure whether you handle CUI or just FCI, ask us before you buy. If you're Level 2, this product won't cover you and we'll say so - we'd rather point you the right direction than take $249 for the wrong tool.
Stuck on an assessment question
Some of the 15 requirements get murky in real shops - shared machines on the floor, a spouse doing the books, one laptop that does everything. Reply with your situation and we'll help you answer it honestly.